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Systems Managed Networks
 Your business's critical networked applications are increasingly dependant on maintaining a highly reliable LAN/WAN infrastructure. Yet the complexities of today’s technologies demand the support of valuable IT professionals that are expensive to hire, train and retain. You can cost-effectively achieve maximum network performance and reliability by employing Peleton’s Network Operations Center (NOC) support services. NOC support services provide scalable network monitoring and management services through an expert team using proven tools and operational processes.
Peleton's NOC network management services include a comprehensive family of services that allow you to cost effectively scale and maintain your networking infrastructure. The NOC is staffed by highly skilled help desk, networking and computing professionals with years of experience supporting corporate networks. Our team becomes an extension of your staff which allows your valuable internal IT resources to focus on strategic technology applications that deliver the most value to your business.
Peleton NOC support offerings are modular and allow you to tailor support services for the specific requirements of your business.
Key Features
- Remote and On-Site support for key networked elements including WAN service providers, RF Wireless LANs, Servers, Networking Hardware and Wireless Devices.
- Customizable support services include:
- Proactive server and networking equipment monitoring
- SNMP based fault management
- Move/add/change management
- Network performance monitoring
- Level 2 server support
- Server application heartbeat monitoring
- Network performance analysis
- Standard 16 x 7 or optional 24 x 7 support allows you to tailor your coverage around your business requirements
- Modular service selection includes support for WAN services, Wireless LAN, Server Support, Network Devices and IP Telephony
- Proactive monitoring and management support by a team of highly trained professionals utilizing robust tools and proven best practices methodologies
- Contractual Service Level Agreements backed
Benefits
- Out-tasking your network monitoring and management to the Peleton NOC frees your valuable IT resources to focus on strategic technology applications that directly benefit your business.
- Peleton's team of experienced professionals will allow you to maintain a high level of service support as technology evolves to meet the needs of your business.
- Single point of accountability for all managed network elements including WAN service providers, Wireless LAN and networking equipment avoids multi-vendor finger pointing and facilitates quick problem resolution.
- NOC support is provided by a highly skilled and experienced team of networking and computing professionals. You avoid the costs and challenges of hiring, training and retaining the critical networking resources.
- Your business critical network is managed by an expert team that delivers economical and scalable network support that will grow with your business.
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